The online notary rejected my ID

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Remote online notarization (where permitted)

A mobile notary can check a physical ID face to face when remote checks keep failing.

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Prices are set by each independent professional and shown before you pay.

Fix the usual ID problems before retrying

1. Check the ID is a physical, government-issued, unexpired card or passport (a photo of a screen or a paper copy is usually refused).
2. Retake the photos in bright, even light with all four corners and the text visible, no glare.
3. Match the name on the ID to the name on the document exactly.
4. Retry on a laptop with a working camera and microphone, with a stable connection.
5. If it fails again, ask the notary which ID types they accept in your state.

Safety: Never send photos of your ID by email or text; use the platform's secure upload only.

Stop and call a pro if: the same ID fails twice or your ID is expired: book an in-person mobile notary instead.